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GENERAL

REFUNDS

MY ACCOUNT

DEALS

BILLING & CREDITS

225 Best Eats CREDITS

MERCHANT QUESTIONS



GENERAL

What is 225 Best Eats?
225 Best Eats scours local merchants and gets them to give our customers great deals. These deals help put a spark to your day by saving you up to 90% at your favorite places. We send you a new deal about once a week. Just buy the deals that you like the most and save a bunch while doing it.

What happened to my inRegister VIP account?
inRegister VIP accounts have all been merged with 225 Best Eats. Your vouchers, credits and account information&mdashexcluding credit card information&mdashhave all been transferred. Looking for spa, community event or shopping offers? Check out our “225 Best Bonus” for special offers that cover a wide of products and locations.

Is there a fee for signing-up with 225 Best Eats?
Not unless you consider having awesome deals sent to your inbox everyday a fee (we don’t, incidentally).

How do I purchase a deal?
This is the easy part! Visit the page of an offer you're interested in and click the "Buy Now" button. Follow the onscreen instructions, complete the checkout process and then it's yours! Most offers are available instantly so once you purchase an offer you’ll see it ready and available for use in your account.

Is my credit card information safe?
Absolutely. 225 Best Eats takes the security of your personal information very seriously and utilizes Secure Socket Layer (SSL) encryption to protect your credit card information. For more information, you can check out our full Privacy Policy.

Do you have an App?
Yes we do have an app for Apple [link] and Android [link] devices and you should download it right now. Through the app, you can see all of the live deals, buy deals, and redeem vouchers. While most merchants will and do accept vouchers displayed on an iPhone, others may require a printout. Please always be sure to check your voucher's instructions for the exact steps on how to redeem your deal.

What does “locked” or “unlocked” mean?
Basically, to "unlock" a deal and make it valid, a certain amount of people will need to purchase it. The amount needed to unlock a deal can differ per offer (usually it's between 1-5 purchases). For example, if a deal requires 2 purchases for it to unlock, 2 people will need to buy the offer before it goes live. If the deal ends and only 1 person made a purchase, the coupon will not be able to be used, and no charges will apply.



REFUNDS

What is 225 Best Eats's refund policy?
225 Best Eats will provide a refund in the form of cash or credit within 15 days after the voucher was delivered to the email address you provided when making your purchase. After 15 days, we do not provide refunds unless you are unable to redeem a voucher because the merchant has gone out of business.

What if I didn’t use my voucher before it expired?
All states are different. But typically, if your voucher has expired, you lose the promotional value, but you may still use the voucher for the original purchase price for up to five years. Check the redemption details on your voucher to review your specific purchase date.

Can I exchange 225 Best Eats credit for cash?
225 Best Eats credit is only redeemable for future purchases on the 225 Best Eats website.



MY ACCOUNT

Is my personal information safe?
Absolutely. 225 Best Eats takes the security of your personal information very seriously and utilizes Secure Socket Layer (SSL) encryption to protect your credit card information. For more information, you can check out our full Privacy Policy.

Where can I find my account information?
Simply log-in to your account from the 225 Best Eats homepage. Once you’re logged-in, you will be able to view your account and make any changes you’d like.

How can I change information in my account?
Simply log-in to your account from the 225 Best Eats homepage. Once you’re logged-in, you’ll see a link in near the top of the page that says ‘My Account.’. From there you will be able to view your account and make any changes you’d like: change/update your credit card, change your password, update your billing information, view your past deals and more.

I forgot my password- what do I do?
Worry not, my friend - resetting your password is easy. When you go to log-in to your account a pop-up window will appear. In the lower left-hand corner there is a link that says ‘Forgot Password?’ Simply click on this link and follow the instructions to reset your password. If this does not help, please fill out the contact form: http://www.225besteats.com/pages/contact.

How do I change my password?
Great question and one we get often. Log-in to your 225 Best Eats account by selecting the ‘Sign in’ at the top of the 225 Best Eats homepage. Once logged in, navigate to the ‘My Account’ link at the top of the page where you will be able to update your personal information. Click the ’Save Changes’ button and you have successfully changed your password.

I can’t login, what should I do?
If you’re having trouble logging-in you may want to reset your password (see additional questions in this section about resetting your password). If you’re still having trouble please fill out the contact form: http://www.225besteats.com/pages/contact and one of our representatives will contact you and get you up and running in no time.

I’m not receiving my emails, what should I do?
If you have signed up for our deals but are not receiving our e-mails, first, check the spam filters on your e-mail account. You may need to create an exception for @225besteats.com and @eblastengine.com If you have done this, and are still not getting our e-mails, please fill out the contact form: http://www.225besteats.com/pages/contact

I can’t remember if I used one of my vouchers, can you help me?
Unfortunately, we do not have a way of tracking when a voucher has been used. In order to find your purchase's redemption status, you'll need to contact the merchant directly. They will have records of which vouchers have been already used.

In the future, be sure to visit the "My Account" section of 225 Best Eats after you've successfully redeemed a voucher. Here you'll find an option to "Mark Voucher as Used."

Where do I find my voucher?
Shortly after making a purchase you will receive your voucher via email, just as you receive your daily emails from 225 Best Eats. If it managed to elude you, you can also find it in your account. Log-in to your account and you will see the deal you purchased (as well as a history of all of the deals that you purchased) under the ‘My Vouchers’ tab in the middle of your account page.

Can I view my purchase history?
You sure can! Log-in to your account and you will see a history of all of the deals that you have purchased under the ‘My Vouchers’ tab in the middle of your account page.

What if I bring my voucher to a merchant who won’t honor the deal?
Should this situation occur for some reason, please contact us immediately at 225-928-1700 during business hours or  Fill out the contact form: http://www.225besteats.com/pages/contact. We will contact the merchant to rectify the situation and keep you posted on how we plan to proceed.

How do I earn credits on my account?
You will receive a one-time $5 credit for each unique referral that successfully purchases a deal you link them to. Your referral credits don't become activated until the deal that your invitee purchased has closed and their card has been successfully charged. In other words, we just wait for a referral's first purchase to become complete, and then the credits will release. Please note that if your referral's purchase is cancelled for any reason, both your and your friend's credits may be forfeited.

How do I use my credits to purchase a deal in lieu of a credit card?
It’s quite simple actually. If you have accrued credits to your account, they will automatically be applied towards your next 225 Best Eats daily deal purchase- you won’t have to do anything other than choose to buy the deal. Even if you plan to use your credits to buy a deal, you will still need to have a credit card on file. Your card will not be charged (assuming you have enough credits to purchase a deal) but without this information, you will not be able to use your 225 Best Eats credits. So long story short, make sure you have a credit card on file if you plan to use credits towards your next deal.

How do I unsubscribe from your email?
To unsubscribe from any city, just click the unsubscribe text link at the bottom (sometimes top) of the daily deal email you received. Or you can sign in to your account and click My Account. Then select "Manage" in the "Subscriptions" box and unselect the email option. Be sure to click the "Save" button once finished. But I wouldn’t unsubscribe, you might miss the deal of the century.



DEALS

How do I purchase a deal?
Visit the page of an offer you're interested in and click the "Add to cart" button. You will need to register or log into your account to continue. Follow the onscreen instructions, complete the checkout process and then it’s yours! Most offers are available instantly so once you purchase an offer you’ll see it ready and available for use in your account. Please note that certain deals require a minimum amount of purchasers before a deal is valid so be sure to share with all of your friends!

How long is the deal available?
The amount of time in which a deal is live will vary from deal to deal. That’s why we have a ticker on every deal that says how much time is left. But be sure not to delay in purchasing your deal; sometimes a deal will sell-out and once a deal is sold-out, no more vouchers will be available for it.

When will my credit card be charged?
You will see a charge on your card immediately. Please note that certain deals require a minimum amount of purchasers before a deal is valid.

Are tax and gratuity included in the purchase price?
No they are not. Tax will likely be a separate charge and while leaving a gratuity is at your discretion, it is encouraged that you tip generously. When tipping, please tip on the VALUE of the voucher rather than the amount you paid for it.

Can I view my purchase history?
You sure can! Log-in to your account and you will see a history of all of the deals that you have purchased.

I have a question about a deal, who can I talk to?
If it’s a question about what the deal is valid for you should contact the merchant. Their contact details will appear on your voucher. If it’s not related to the deal specifically, like you’ve misplaced your voucher, for example, feel free to contact us at 225-928-1700 during business hours or send a quick email over to our customer support team here [link] and one of our representatives will contact you.

I’m having a problem trying to purchase today’s deal, who should I contact?
If you’re having some problems along these lines please contact us at 225-928-1700 during business hours or contact customer service by filling out the contact form: http://www.225besteats.com/pages/contact and we’ll get you back on the road to 225 Best Eats town ASAP.

Once I buy a deal, how long is it valid for? Do I have to use it immediately?
Expiration dates will vary from deal to deal. Sometimes the voucher is for an event with a fixed start and end date. In other circumstances a voucher will be available for 6 months to a year or possibly even longer. Be sure to read the fine print on your voucher which will discuss expiration dates.

What does “locked” or “unlocked” mean?
Basically, to "unlock" a deal and make it valid, a certain amount of people will need to purchase it. The amount needed to unlock a deal can differ per offer (usually it's between 1-5 purchases). For example, if a deal requires 2 purchases for it to unlock, 2 people will need to buy the offer before it goes live. If the deal ends and only 1 person made a purchase, the coupon will not be able to be used, and no charges will apply.

What if I lose my confirmation email?
If you’ve lost your confirmation email don’t sweat it. You’ll be able to find your voucher in your account. Log-in to your account and you will see the deal you purchased (as well as a history of all of the deals that you purchased) under the ‘My Vouchers’ tab in the middle of your account page.

I just bought a deal, but didn’t receive the voucher.
Once you make a purchase, we will email a link to a voucher in .pdf format to the email address listed in your account. If you do not see an email with your link, please login, select "My Account" from the top right, and your voucher should be listed (click on the print button to view it). Once opened, take note that instructions on redemption can vary slightly from deal to deal. If you purchase more than one voucher, each will have their own unique number and usually cannot be combined.

How do I open and print my voucher?
We send our vouchers to you in PDF format, the open standard for document exchange between all platforms. Most web browsers either support this format from the get-go, or have free plug-in's to support PDF files.

Adobe Software, creator of the format, offers a free software program to read the files called Adobe Reader X. You can download the software at the following web address: http://get.adobe.com/reader/

When will I receive my voucher?
Once you make a purchase, we will email you a link to a voucher in .pdf format and it will also be available in your account.

I lost my voucher, what now?
If you’ve lost your voucher don’t sweat it. You’ll be able to find your voucher in your account. Log-in to your account and you will see the deal you purchased (as well as a history of all of the deals that you purchased) under the ‘My Vouchers’ tab in the middle of your account page.

How do I redeem a voucher?
Redemption instructions will vary depending on the offer. Please follow the instructions as outlined in the voucher’s fine print.

Where can I find the fine print for a voucher?
The fine print will make-up the majority of your voucher. It contains all of the details you’ll need to know so that you can redeem your voucher in a timely fashion. Additionally, it will discuss deal restrictions and provide all of the details relevant to the offer.

Can I combine multiple vouchers?
That would be great, wouldn’t it? But, unfortunately, no. Unless stated in the offer's Fine Print, vouchers cannot be combined with other offers, 225 Best Eats or otherwise.

What happens if my voucher expires?
If your voucher expires there’s no need to fret; you can always redeem it for the amount paid. See the fine print on your voucher to learn more.

Can I buy multiple vouchers?
Indeed you can but be weary of a deal’s restrictions. Sometimes you can purchase multiple vouchers for yourself; other times you are limited to one per person though it will be acceptable to purchase additional vouchers as gifts. Be sure to read the deal details before purchasing.

Can I use 225 Best Eats as a gift? Yes. Vouchers can be given as gifts with no worries. When you chose to purchase as a gift, you will be guided through the process at checkout.

Oh no, I missed a deal! Can I still get it?
Unfortunately, no. Once a deal is closed it is closed regardless of whether it sold out or not. So keep your eye out for more great deals from 225 Best Eats so you don’t miss-out on the next great deal!

When will my voucher expire?
Please see the "Fine Print" section of your voucher for these details. All expiration dates will also be mentioned on the deal's website. If no date is listed, it will not expire!

What if I bring my voucher to a merchant who won’t honor the deal?
Should this situation occur for some reason, please contact us immediately at 225-928-1700 during business hours or Fill out the contact form: http://www.225besteats.com/pages/contact. We will contact the merchant to rectify the situation and keep you posted on how we plan to proceed.

What if I purchased a deal for a merchant who/that is no longer in business?
This does occur from time to time unfortunately and 225 Best Eats recognizes this. In the event that this occurs, we will either issue a refund or add credits to your account once we confirm the merchant has gone out of business. Please contact us at 225-928-1700 during business hours or  Fill out the contact form: http://www.225besteats.com/pages/contact



BILLING & CREDITS

When will my credit card be charged?
You will see a charge on your card immediately. Please note that certain deals require a minimum amount of purchasers before a deal is valid.

Is my credit card information safe?
Absolutely. 225 Best Eats takes the security of your personal information very seriously and utilizes Secure Socket Layer (SSL) encryption to protect your credit card information. For more information, you can check out our full Privacy Policy.

Which credit card do I have on file?
You can log-in to your account and see which card or cards are on file. If you have not purchased an offer since March 25, 2013 for securtiy reasons you will need to update the card number on file.

What payment methods do you accept? We’ll happily accept Visa, MasterCard, American Express and Discover.

My credit card was declined, what do I do now?
Make sure that all of the information on your credit card is still current (expiration dates, billing address). If that appears to be in order, please contact the credit card company directly to see if there is any reason why the card isn’t working. If they tell you that you shouldn’t be having any problems then please contact us at 225-928-1700 during business hours or send a quick email over to our customer support team here [link] and we’ll see what we can do.

Do you have a refer-a-friend program where I can earn 225 Best Eats credit?
You will receive a one-time $5 credit for each unique referral that successfully purchases a deal within 90 days you link them to. Your referral credits don't become activated until the deal that your invitee purchased has closed and their card has been successfully charged. That credit will expire 365 from when it is added to your account. Please note that if your referral's purchase is cancelled for any reason, both your and your friend's credits may be forfeited.

To invite someone to purchase a deal, please see the "Share with friends, get $5" section on the right hand side of any deal.

Can I exchange 225 Best Eats credit for cash?
225 Best Eats credit is only redeemable for future purchases on the 225 Best Eats website.

How do I use my credits to purchase a deal in lieu of a credit card?
It’s quite simple actually. If you have accrued credits to your account, they will automatically be applied towards your next 225 Best Eats daily deal purchase- you won’t have to do anything other than choose to buy the deal. Even if you plan to use your credits to buy a deal, you will still need to have a credit card on file. Your card will not be charged (assuming you have enough credits to purchase a deal) but without this information, you will not be able to use your 225 Best Eats credits. So make sure you have a credit card on file if you plan to use credits towards your next deal.



225 Best Eats Credits

What are referral credits?
Referral credits are virtual dollars we add to your 225 Best Eats account when you refer a friend to sign-up for 225 Best Eats deals and that friend successfully purchases a deal. You can use these credits to buy future 225 Best Eats deals that are of interest to you and you can use them on any deal you like.

How can I earn referral credits?
It’s as easy as referring a friend! All you have to do is refer a friend. You will receive a one-time $5 credit for each unique referral that successfully purchases a deal within 90 days you link them to. Your referral credits don't become activated until the deal that your invitee purchased has closed and their card has been successfully charged. That credit will expire 365 from when it is addde to your account. Please note that if your referral's purchase is cancelled for any reason, both your and your friend's credits may be forfeited.

To invite someone to purchase a deal, please see the "Share with friends, get $5" section on the right hand side of any deal.

I just referred a friend- what happens now?
If your friend/referral creates an account and purchases a deal within 90 days of your referral and their card is successfully charged, you’ll receive $5 in credit! Please note that if your referral's purchase is cancelled for any reason your credits may be forfeited.

Is there a limit to how many people I can refer?
Absolutely not. You can refer as many friends as you’d like (and we’d be happy as pie if you did!).

Is there a limit to how many credits I can receive from referrals?
Nope. If you keep referring folks who are new to 225 Best Eats and they keep buying, we’ll keep adding credits to your account.

How do I redeem credits in lieu of a credit card?
It’s quite simple actually. If you have accrued credits to your account, they will automatically be applied towards your next 225 Best Eats daily deal purchase- you won’t have to do anything other than choose to buy the deal. Even if you plan to use your credits to buy a deal, you will still need to have a credit card on file. Your card will not be charged (assuming you have enough credits to purchase a deal) but without this information, you will not be able to use your 225 Best Eats credits. So long story short, make sure you have a credit card on file if you plan to use credits towards your next deal.

Will my 225 Best Eats credits ever expire?
Your credits will expire one year from the time they are added to your account.

Can I exchange 225 Best Eats credits for cash?
225 Best Eats credit is only redeemable for future purchases on the 225 Best Eats website.



Merchant Questions

How can my business run an offer on 225 Best Eats?
Just complete this form [link] and one of our reps will get in touch with you to get things rolling. It’s that easy!

Can I limit the number of vouchers available for a deal?
Absolutely. We are happy to negotiate the number of vouchers available for your deal.

Are there any upfront costs involved?
There are no upfront costs involved! That’s one of the great things about running an offer with 225 Best Eats!

What kinds of deals do you run?
We like to run all kinds of deals for all kinds of businesses. Though 225 Best Eats primarily partners with local restaurants, chefs and catering groups we’re always looking for offers from high quality partners like spas, community events or retail locations to feature as our 225 Best Bonus.

Are there any kinds of deals that you won’t run?
Yes, indeed there are. Any deals involving illegal products or services are off limits. We also stay away from deals involving tobacco and tobacco products, adult dating services (escort services), online gambling sites and pornography-related deals to name a few.

What other requirements are there for me to run a deal with 225 Best Eats?
We’d prefer that your business has a website and that it isn’t located too far from the city center. Why don’t you contact one of our sales reps- they’d be happy to fill you in on all the other relevant details! Just complete this form and one of our reps will get in touch with you to get things rolling.